Competent Communication
Reading Time: 2 minutesWhen communicating with someone else, style and tone affect information delivery. As the saying goes, “You can be right, but wrong at the top of your voice.” In essence, when communicating with someone else, the person doing the talking/writing needs to construct their wording in such a way that the receiver accurately processes the information. Failure to do this is known in business English as incompetent communication, because valuable information was…